Order confirmation
Once your order is placed, we will send you an order confirmation email. Usually, most in-stock products are shipped within 2-5 business days after the order payment is completed. For pro-order products, customers can choose to wait for shipping or a refund
Shipping your order
Please confirm your address within 35 characters, thanks.
After the product is shipped, we will send tracking information to your email address so you can easily track your shipment
We ship to 28 European countries (including Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Romania, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland).
Shipping time: Germany: 2-5 business days; EU: 5-15 working days. DHL, DPD, GLS or other couriers.
Shipping fee: calculate on the payment page
Buyers from Ireland: shipping from Germany with EU plug-in
We do not ship to:
- Andorra, Iceland, Liechtenstein, Macedonia, Ukraine, Vatican. San Marino, Cyprus
- Islands such as Palma, Corsica, Jersey
- Some restricted areas
These postcode and areas we don't ship to
Spain: Canarias, Ceuta Melilla, Balearic Islands.
Portugal: Azoren Grupo Oriental, Azoren Grupo Central, Azoren Grupo Ocidental, Madeira, Porto Santo, Açores, Madeira.
Italy:
Tremiti Inseln, 04020, 04027, 07000-09999, 25050, 30010, 30012, 30100, 30121-30126,30131-30133, 30135, 30141,57030-57039, 58010, 58012-58013, 58018
Sweden: 10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 37022, 13080-43099, 45204-45205, 47112-47115,47500-47599, 62000-62999, 74296-74297, 76017-76019, 91803
France: 17111, 17123, 17190, 17310, 17370, 17410, 17480, 17550, 17580, 17590, 17630, 17650, 17670, 17740, 17840, 17880, 17940, 22870, 29242, 29253, 29259, 29990, 56360,56590, 56780, 56840, 85330, 85350,
Greenland, Corsica, Faroe and islands
Change order order
If you need to change your order after payment, please contact us the first time you realize it. we will respond as soon as possible and try our best to correct it. Please understand that if the item has been shipped from the warehouse, the change may fail or there will be an increase in time and cost.
All about shipping policy plus contact growled.trade@outlook.com
Your order is displayed as delivered, but you don't have it
If you receive only 1 item, but buy more than 2 items, please wait or contact us, we sent separate packages, there is a different tracking number
If the tracking number is displayed as provided on the shipping company's website, but you don't have it, do the following:
- Check the area around your home for the package and ask anyone with whom it may have been left.
- If the package is not found, call the shipping company directly to report the lost package. so that you can get logistical information as soon as possible.
- At the same time, please contact us by email. ( growled.trade@outlook.com)
GrowLed is not responsible for packages stolen from the delivery address, so make sure you ship to a safe place! If the items are lost, we need at least 30 days to investigate. so after you provide the tracking number, we hope you can follow the dynamics of the logistics of the items, continue to review our mail about the notification, so you will receive the items successfully.