Payment
We accept PayPal, Klarne, wire transfer and credit card. Enter your shipping information on the payment page, then select a payment method Credit, wire transfer, credit card or PayPal to proceed.
Contact us at [email protected], we are always here to help.
Yes, after the bank grants a positive loan.
There is a problem between PayPal and Ideal, you will receive an email from PayPal later, the payment will be returned to you. Please make payment directly through PayPal, wire transfer or credit card.
Shipping
We have warehouse in Germany and UK, we ship from EU to EU, not from factory in China, duty free.
EU (including Ireland): Shipping from warehouse in Germany with EU plug.
GREAT BRITAIN: Shipping from warehouse in UK with UK plug.
Typically, most in-stock products are shipped within 1-3 business days after order payment is completed.
Germany: 2-5 business days; UK: 3-5 business days; EU: 5-15 business days
You can check your account if you register on our website. We will also send you an email with the tracking number once the shipment is complete.
We ship to 28 European countries (including Germany, UK, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Romania, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden), for some limited areas check our shipping policy.
Our out-of-stock products are replenished as quickly as possible, with most returning to stock within 4-5 weeks. Our customer service agents do not have an estimated time when the product will be back in stock. We recommend checking availability through other sales channels and putting your email address in the replenishment notification box on the product page.
Order
If your order has not been paid, you can log into your account and remove the item from your cart. If paid, please contact [email protected] ASAP. Once an order has been shipped, we cannot cancel/change it.
Log in to your account to check the status of your order. There are 4 statuses available: "processing", "pending", "completed", "closed".
Please contact us at [email protected] as soon as possible. Our service team will offer the appropriate steps and solutions.
Product
Yes! Mars Hydro LED lighting can be safely powered from 110V to 277V. Check the details below:
TS600: 220-240V; 110-130V
TS1000/TS2000/TS3000: 100-277V
SP150: 220-240V;110-130V
SP3000/SP6500: 100-277V
FC3000/FC4800/FC6500: 100-277V277v.
Yes, Mars light has a full spectrum and is available for all stages of plant development. With a white, blue and red spectrum, a great ratio for all stages of plant development.
The old and new versions are very different in internal structure, so you can't just add a dimmer knob to realize these functions.
Our SP3000/SP6500, FCseries are designed for commercial cultivation. They have Samsung and Osram led chips, high luminous efficacy of 2.8umol/j PPE and IP65 waterproof, max 2.5g/w
SP Use: Greenhouse, side supplemental lighting, taller indoor plants
FC Use: Single or multi-level shelving, shorter indoor plants.
Unfortunately, the two products are incompatible, and if you want a fan with a touchscreen controller, you'll have to buy the whole fan package again.
DO NOT clean directly with water!
1)Turn off the lights.
2)Disconnect the power so that the lights are not electrically powered.
3)Use a clean cloth (with a little alcohol) to gently wipe the light panels.
Other light strips cannot work! Our FC-E series lights have a dimming function that allows you to use dimming at different stages to meet your plant growth needs.
The remaining light strip will be overloaded with too much current and become too hot, eventually causing the entire light to burn out. No matter how many light strips are removed, the total power of the entire light remains the same. Taking the FC-E3000 as an example, the FC-E3000 has four light strips with a total power of 300 watts, and the power of each light strip is 75 watts. When two light strips are removed, the remaining light strips will equally share the power of 300 W, and each light strip will reach 150 W.
Meanwhile, the FC-E series light chips are densely spaced, so if you run two FC-E3000 light bars, it will cause the light to burn out due to excessive current and overload.