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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will I receive my order?

We have a warehouse in Germany and the UK. For EU buyers, it will take about 5-15 business days to ship from Germany. For UK buyers, we will ship from UK warehouse about 3-5 working days.

Is a little delayed for the vacations, we appreciate the understanding

Can I change/cancel my order?

We may change the order before shipment. So please contact us as soon as possible if something is wrong

What should I do if I received the wrong product?

Please take clear photos of ALL stickers on the outer packaging, we will try our best to solve it.

Why am I only receiving part of my order

We can pack more than 1 package, if you only receive part of your order, please wait left or contact us for other tracking numbers. Thank you

Do you provide a guarantee?

We provide a 5-year warranty on the led lighting, with no warranty on the tent. For more information, please visit our warranty page

Business: [email protected]

Fill out the appropriate form to contact us and we will respond as soon as possible. Or write directly to:

Email: Warranty and Service: [email protected]

INFORMATION ABOUT US

CONTACT US IF YOU HAVE ANY QUESTIONS